Role Service Desk Location: Columbus, OH Is your candidate local to Columbus, OH? If not, can they relocate by day 1 of the assignment and will onsite when the agency requested? Question 1 This position works on site Monday-Friday. Can your candidate comply? Question 2 Where does your candidate live? ServiceDesk Analyst This position requires being on-site Monday – Friday, 8-5, hours are flexible. Although this is a temporary contract from 4/17/2023 – 6/30/2023 to assist in a central office move from 4545 Fisher Road to 30 West Spring Street, the right candidate could remain on a long-term contract from 7/1/2023 – 6/30/2024 Years of Relevant Experience: More than 3 years A+ certification preferred Preferred Education: 4-year college degree or equivalent technical study; may accept equivalent education and experience combined. • Assist disassembling approximately 100 user IT workstations (workstations, monitors, VOIP phones) and ITS equipment (build room, storeroom) • Assist assembling user equipment when it arrives at new location. • Directly support approximately 100 users consisting of the agency’s director, assistant directors, executive and administrative staff at the Central Office location. • Receive telephone calls and e-mails from users in multiple locations throughout the state having software or hardware problems to ascertain the nature of problem, determine whether problem is caused by hardware such as a printer, cables, telephone, or network connectivity, and log in the Service Now incident management system. • Assist users through problem solving steps or escalate problems in accordance with defined procedures. • Troubleshoot software and hardware issues and use various resources to research problems and their solutions. • Receive and asset-tag new hardware/equipment, image new/existing laptops and workstations, and apply upgrades and security updates. • Assist in coordination of changes, upgrades, and new products, ensuring systems will operate correctly in current and future environments. • Write or revise training manuals and procedures. • Train users on software and hardware on-site or virtually. • Ability to work in a team environment. • Possess strong written and spoken communication skills.