List of Skills 1.Thorough knowledge and use of ServiceNow or understanding of asset management system 2.Expert knowledge and use of Windows OS and O365 Office products 3.Excellent customer service awareness and communication skills 4 4.Knowledge of hardware desktop, printer, scanner,video 5.Knowledge of software 6.Knowledge of imaging workstations using MDTand/or SCCM 7.Excellent troubleshooting and problem-solving skills 8.Ability to transport/lift boxes/equipment 9.Ability to work independently and as a member of a team 10.Knowledge of VPN setup, support and install 11.Able to resolve technical issues with users over the phone 12.Knowledge of active directory use and privileges 13.Knowledge of wireless workstation setup and support 14.Ability to think and act under pressure 15.Good organizational skills 16.Excellent etiquette and professionalism