Role: Business Analyst Location: Columbus, OH (Hybrid role) Please share resumes to pgo AT THE RATE OF Comtechglobal DOT COM Complete Description: Requirement Description: short description on what they will be working on, objectives, and tasks/deliverables Provides day-to-day oversight and direction to the Ohio Benefits Program Central Processing Team • Planning for appropriate staffing levels • Resolving routine issues and escalating appropriate concerns to Stakeholders and Leadership • Ensuring team members correctly process cases and meet standard processing quotas wit quality and expectations. • Providing the initial review and approval of all team member weekly status reports • Providing daily reporting and ongoing support for Medicaid automate processing (bots) fallouts. • Provides back-up Central Processing Team activities as required. • Responding to mailbox inquiries and customer support requests • Responding to requests from stakeholders in a timely professional manner • Processing eligibility determination applications for Medicaid • Resolving eligibility determination issues. • Provides subject matter expertise. • Supporting training material development for new functionality • Providing training and guidance along with a comprehensive onboarding program for new hires on the Central Processing Team • Providing UAT testing and oversight for Medicaid-specific functionality representing count workers as part of all software releases; creating reports documentation outlining the success or failure of various test cases run as part of validating each release. • Providing input on various bugs, defects, and issues by submitting evidence of problems and issues via the work intake process. "e; Mandatory Requirements/Time Preferred • Demonstrates minimum 5+ years’ experience with Medicaid eligibility policies. Demonstrates minimum 10 years hands-on experience working in integrated eligibility determination systems. • Demonstrates minimum 5 years business analyst experience. Business analyst experience must include creating or reviewing functional design documents. • Demonstrates experience with successfully leading a team in a fast-paced, dynamic environment while maintaining high levels of quality and performance. • Demonstrates ability to mentor and guide other coworkers & team members to be successful. • Demonstrates ability to organize and distribute work according to the skills and abilities of the team to ensure that tasks are optimally distributed. • Describes experience reviewing timesheets and status reports for accuracy. • Demonstrates the ability to create an atmosphere that is conducive to productivity and team building skills. • Ability to coordinate office equipment for both office and remote work environments. • Demonstrates ability to understand both the correct functionality of complex integrated eligibility systems as well as common document errors and issues. • Provide daily leadership and regularly scheduled training classes to ensure that all system updates and defect fixes have the correct work around applied. • Attend daily and weekly meetings with stakeholders to assess severity of system defects. • Demonstrates experience with user validation testing as part of a release with large enterprise-wide systems. Describes experience with performing, executing, designing, and debugging test cases. • Provides oversite on complex work arounds based on ODM guidance. • Ability to create a user experience to apply system logic when defects are present. • Acts as SME on current defects, enhancements, and new functionality. • Demonstrates the knowledge and skills to lead new hires through an extensive training process to ensure they are successfully onboarded to a program. • Ensures all qualify measures are adhered to. • Demonstrates experience with designing, creating, publishing, and presenting dashboards, reports, and slide decks (i.e., PowerPoint), to peers, managers, and executive stakeholders. • Demonstrates excellent follow-through, communication with peers, management, and executive leadership. • Demonstrates excellent oral and written communication skills.