Complete Description: The Ohio Department of Aging (ODA) is looking for an experienced, skilled, and motivated System Administrator to join the team. As unified communication engineer contractor, she or he is responsible for implementing and managing required infrastructure, unified communication, contact center, and endpoint devices in ODA’s COVID-19 initiatives to support aging community. This position will function as a highly skilled unified communication engineer that include: • Design, architect united communication solution for ODA’s Regional Rapid Response Assistance Program • Install, configure, maintain, and troubleshoot unified communication equipment • Provide configuration recommendations and assistance for existing united communication solution • Create unified communication user guide • Support with Microsoft Office 365 • Support technology using in ODA’s contact center. • Work closely with other business units/organizations to implement and complete projects and tasks Participates in assignments and projects with minimal direction from higher level resources • Support and troubleshoot endpoint device • Support and troubleshoot technology using for ODA’s call center EXPERIENCE: • Excellent knowledge of unified communication technology • Excellent knowledge of Contact Center infrastructure • Excellent knowledge of wireless access points, network administration and security concepts and technology • Strong knowledge of deployment and management systems • Ability to drive results with a sense of urgency relative to the end user • Ability to work independently as well as with a team • Ability to break down required tasks in project deployment • Ability to establish and maintain effective working relationships with employees, vendors, clients and public • Must have strong oral, written, and interpersonal communication skills • Exceptional analytical and conceptual thinking skills • Experience working with cross-functional teams REQUIRED SKILLS: • 4-year college degree or equivalent technical study • 10+ years of system/server engineer experience • 10+ years of network infrastructure experience • 10+ years of unified communication engineer experience • 10+ years of Microsoft Office Product supports • 10+ years of End Point Device Support • 5+ years of AirWatch MDM support • Professional Certification in server, and/or network, and/or endpoint or is desired